The all-time stupidest ISP error in the universe.

Shurikane · Dim Panties As String Joined: 24 Sep 2002

I am posting from a dial-up.

When I got home on Friday, I realized I had no Internet. At all. I check my DSL modem to find out the lights are blinking. Something is wrong with my ISP.

I call tech support and get linked to an Indian guy with a dubious accent and a mouth four kilometers away from the microphone. After doing a plethora of bullshit tests, the guy puts me on hold and goes to ask his superior. He comes back and asks me if I moved recently. I say at the end of summer. He says that it's logical then, since the system just proceeded to do a change of address on me...?!

"Wait a minute. You say I moved more than 6 months ago and the system just realized this now?!"

"That's pretty much it, sir."

I'm told I should get my Internet back tomorrow at noon. Sick of talking on the phone with tech support, I hang up and sit it out.

Saturday. Noon. Still no internet.

Mom does the job of calling this time. She gets ready to start doing a shitload of tests when I yell from my room: "We did all that yesterday!!!" I end up relaying my convo to her so that she can say it to the tech support guy and make him understand that we had already tried everything. Only at the very end does mom have the wit of repeating what the tech support guy had said yesterday.

Tech support guy #2 goes off to check.

Comes back. Turns out they did a change of address on somebody, but the guy who processed the change typoed the user name.

[center]Guess whose account got fucked?[/center]

We were told that the problem would be fixed Monday because the offices are closed on weekends. Until then, if I want to connect to the Internet on high-speed, I need to be on Frontenac Street in Quebec City, and I don't know the house # yet. Had I known, I'd have pestered the guy some more on Friday, knowing he'd have had the time to fix the prob right away.

But then, that shouldn't have happened at all.

Know why?

Because when you do a change of address on someone, YOU ASK FOR THE OLD FUCKING ADDRESS FIRST!!!

One day, I'll take over this company and make it twice as effective with half the personnel. And I'll take outsourcing and tell them to shove it up their asses. Motherfuckers.

Shino · Posted: Mon Apr 11, 2005 8:46 am Post subject:

When Shuri rants.... SHURI RANTS!

Well hey man, at least you are back on now. Sorry you had to go through all that bull shit though.

Excel Zero · Posted: Mon Apr 11, 2005 11:24 am Post subject:

hmmmm

Tech support not knowing what's going on??

the hell you say!!!

End of line

Excel

Skylah · Hips Don't Lie Gender: Joined: 25 Mar 2003

Ohh I had problem wif the tech support couple of weeks ago, have to depend on dail up when my wifi broadband doesnt work.. call them many times but still the technician dont know what was wrong, so they send someone to my home (which I have to pay $150 for home service) and apparently my sis mess around wif the configuration by putting password w/out realising it.. took the technician less than 2 mins to fixed it but all that, I think they just wanna slash my $$.. grr Evil or Very Mad